Privacy

PRIVACY - DATA MANAGEMENT AND PROCESSING

StarClean processes personal data in compliance with Regulation (EU) 2016/679 (GDPR) concerning the protection of natural persons with regard to the processing of personal data.

Data Controller

The data controller of the personal data provided through the website www.starclean.it is StarClean, with registered office at Corso Trapani 195, Turin, Italy, VAT No. IT13409120014.

For any request relating to the processing of personal data or to exercise the rights provided under the GDPR, you may contact the controller at info@starclean.it.

What personal data we process

StarClean may process different categories of personal data, including:

• identification and contact data voluntarily provided by the user, such as first name, last name, company name, email address, phone number, billing and shipping address;
• data related to orders and purchases made through the website;
• data required for payment and transaction management;
• data provided through contact forms, commercial inquiries or support requests;
• browsing data collected automatically during the use of the website.

Data voluntarily provided by the user

This category includes personal data that the user freely chooses to send to StarClean by filling in forms on the website, contacting the company by email or phone, creating a customer account or placing an order.

These data are processed exclusively in order to manage the requests received, provide the requested products and services, offer commercial or technical assistance and comply with contractual, administrative, tax and legal obligations.

Browsing data

The IT systems and software procedures used to operate the website acquire, during their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols.

This category includes, for example, IP addresses, domain names of the devices used by users, URI addresses of requested resources, request time, the method used to submit the request to the server, the size of the file obtained in response and other parameters relating to the user’s operating system and IT environment.

These data are used solely for the purpose of obtaining anonymous statistical information on website usage, ensuring its proper functioning and improving the browsing experience.

Cookies

The website may use technical, statistical and, where applicable, third-party cookies in order to improve navigation and provide services consistent with the user’s preferences.

For further information on the use of cookies and how to manage preferences, please refer to the Cookie Policy published on the website.

Processing methods

Personal data are processed using electronic, telematic and, where necessary, paper-based tools, with methods strictly related to the purposes indicated and in compliance with the security measures required by applicable law.

StarClean adopts appropriate technical and organizational measures to prevent unauthorized access, loss, disclosure, alteration or unlawful use of personal data.

Purposes of processing

Personal data are processed for the following purposes:

• management of requests sent through the website;
• registration and management of the customer account;
• management of orders, payments, shipments and invoicing;
• fulfilment of contractual, administrative, tax and legal obligations;
• customer service and after-sales support;
• prevention of fraud, abuse and unauthorized use of the website;
• sending newsletters and commercial communications, only where consent has been given when required by law.

Legal basis of processing

The processing of personal data is based, depending on the case, on one or more of the following legal grounds:

• performance of a contract or pre-contractual measures requested by the data subject;
• compliance with legal obligations;
• legitimate interest of the controller, within the limits allowed by law;
• explicit consent of the data subject, where required.

Data retention

Personal data are stored for the time strictly necessary to achieve the purposes for which they were collected and, afterwards, for the period required by applicable administrative, tax, civil or legal regulations, or for the protection of the controller’s rights.

Disclosure of data

Personal data may be disclosed, within the limits strictly necessary, to third parties supporting StarClean in the management of the website and its business activities, such as IT service providers, administrative and tax consultants, couriers, payment providers and parties involved in the technical and operational management of the website.

Such parties process the data as data processors or independent controllers, depending on their role.

Data transfer

Where necessary for the provision of services, some data may be processed through platforms or suppliers located within the European Union or, where applicable, outside it, always in compliance with the safeguards provided by the GDPR.

Newsletter and commercial communications

Subject to the user’s consent, StarClean may use contact details to send newsletters, promotions, commercial offers, product updates and informative communications relating to its business.

The user may withdraw consent at any time by following the instructions contained in the communications received or by writing to info@starclean.it.

Data subject rights

The data subject may exercise at any time the rights provided for in Articles 15 and following of Regulation (EU) 2016/679, including the right to:

• obtain confirmation as to whether or not personal data concerning them are being processed;
• access their personal data;
• request rectification or updating of inaccurate or incomplete data;
• request erasure of data in the cases provided by law;
• request restriction of processing;
• object to processing in the cases provided by law;
• request data portability, where applicable;
• withdraw previously given consent, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, you may write to info@starclean.it.

Complaint

The data subject also has the right to lodge a complaint with the competent supervisory authority for personal data protection, in accordance with applicable law.

Updates

StarClean reserves the right to update or amend this privacy policy at any time. Any changes will be published on this page.